Investing in a long-term relationship
‘As a brand we have some defined values – for example, that it is caring and offers comfort, human contact, technology, etc. We have attempted to depict this in the showrooms.’
The successful delivery of a showroom is not the end of the process. After the handshakes and the handover, we move to the after-sales phase. There are often small additional orders to be supplied, complaints to be handled and improvements to be carried out. Ahrend has this process under full control, thanks to its network of branches and representatives in local markets across the globe. The quality of this service is key to maintaining a good relationship with this client in years to come.
Škoda about Ahrend
Cooperation with Ahrend has been running for a long time now, and I can honestly say it works very well.
For example, on the furniture we resolved an important issue concerning the Sumava wood décor. For the original proposal, we used a cold grey wood colour. However, the feedback we received from dealers and customers during the development phase was that the furniture seemed a bit cold and sterile. This prompted us to use a warmer décor.
Together with Ahrend, we spent a lot of time in close contact with dealers to determine how they liked the new concept. Without this, I don’t think it would have been so successful.
- Jaromír Kuhn, responsible for the showroom concept, Škoda Auto
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